Portuguese Speaking Client Support Representative in Greece

2 semanas atrás

Lisboa, Lisboa, Portugal Patrique Mercier Recruitment JP Tempo inteiro
Join Patrique Mercier Recruitment JP as a Portuguese Speaking Client Support Representative and take your career to the next level in beautiful Greece We provide a fully paid relocation package, making it easier for you to transition to this exciting opportunity in a vibrant work environment.

In this role, you will serve as a crucial point of contact for our Portuguese-speaking clients, offering them exceptional support and assistance. If you are dedicated to enhancing customer experiences and thrive in a collaborative atmosphere, we would love to connect with you

Key Responsibilities

- Provide outstanding customer service to Portuguese-speaking clients through various channels, including phone, email, and chat.
- Address client inquiries and resolve issues promptly to ensure high levels of satisfaction.
- Develop an extensive understanding of our products and services to deliver accurate information to clients.
- Document customer interactions and resolutions in our CRM system.
- Work closely with team members to optimize service delivery and share insights from customer interactions.
- Participate in ongoing training sessions to enhance product knowledge and customer service skills.
- Support a positive team environment and contribute to meeting team objectives.

Requirements

- Fluent in Portuguese and English, both verbal and written.
- Strong passion for customer service with the ability to connect with clients effectively.
- Prior experience in customer support is an advantage.
- Excellent problem-solving skills and ability to work independently.
- Team player with a positive attitude and proactive approach.
- Willingness to relocate to Greece and adapt to a new culture.
- Comfortable with using CRM systems and basic office software.

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