Hotel quality manager
2 meses atrás
Empresas: Stay Hotels.
Assegurar a coesão e coordenação de equipas;.
Garantir a manutenção dos índices de satisfação dos clientes;.
Desenvolvimento das vendas internas do Hotel.
Requisitos :.
Experiência e conhecimento na área de alojamento e restauração;.
Coordenar e organizar diariamente o serviço ao cliente;.
Animar a equipa em torno da satisfação ao cliente;.
Enfoque no cliente e espírito de serviço;.
Acompanhamento da manutenção do sistema de Gestão de Qualidade e Ambiente;.
Forte sentido operacional;.
Forte em relações interpessoais;.
Pró-ativo;.
Capacidade Escuta e de negociação;.
Capacidade de antecipação;.
Capacidade de análise e de decisão;.
Capacidade de adaptação.
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