Customer Service Ambassador for German Speaking Clients

3 semanas atrás


Porto, Porto, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is partnering with a leading BPO consultancy based in Porto, Portugal to find a skilled Customer Service Representative who speaks German fluently.

With a competitive salary of €45,000 - €55,000 per annum, this exciting opportunity offers a unique chance to work on-site and develop your skills in customer service.

Job Description:

The ideal candidate will be responsible for handling incoming contacts from bank clients via phone, chat, and email, providing excellent customer service, and utilizing tools and processes to ensure accurate and complete information is provided.

Duties and Responsibilities:

  • Handle all incoming contacts from bank clients via phone, chat, and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
  • Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
  • Use adequate tools, processes, and/or methods to ensure the provision of accurate, valid, and complete information
  • Present the product range in a sales-oriented way, support central marketing campaigns

Requirements:

  • Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
  • Ability to listen actively, identify, apply, and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
  • Ability to take stressful situations well

Offer:

  • A relocation support package
  • Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future
  • Two weeks of comprehensive training + one week of nesting (100% on-site)
  • A dynamic and creative team with a positive and friendly atmosphere
  • Food vouchers
  • Guidance and tools to reach your full potential


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