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Customer Service Expert for German-Speaking Clients
Há 1 mês
Exceptional Recruitment Services on a Global Scale
About UsDavid Kennedy Recruitment presents an innovative approach connecting candidates and clients worldwide. Our expertise spans multiple industries, ensuring seamless collaboration between talent and opportunity.
Job OverviewWe are seeking a highly skilled Customer Service Expert to join our team in Porto, Portugal. This full-time position offers a dynamic work environment with opportunities for growth and professional development.
Key Responsibilities- Provide exceptional customer support to German-speaking clients via phone, email, chat, and social media channels.
- Support merchants with inquiries about our product and service, ensuring timely resolutions.
- Contribute to process optimization initiatives, focusing on customer satisfaction and happiness.
- Native or fluent German language skills (C2 level).
- Fluent English language skills (minimum B2 level).
- Excellent communication and problem-solving abilities.
- Previous contact center or customer service experience.
- Aptitude for technology applications and willingness to learn.
- Competitive base salary: €25,000 - €35,000 per annum.
- Dynamic and creative team environment.
- Meal allowance and guidance for professional growth.
- Opportunities for training and skill development.
- Working hours: Monday to Sunday, 08:00 - 17:00.
- Possibility of extending late shifts until 21:00 as per client agreement.
- 40 hours of work per week (full-time).
