Customer Service Professional in Mobile Payments
4 semanas atrás
We are seeking a Customer Service Representative to join our team in Porto, Portugal. In this role, you will be responsible for ensuring that performance goals are met across all operations and providing excellent customer service to clients.
Responsibilities- Assist customers through phone and/or chat regarding their inquiries in French.
- Provide technical support and troubleshooting for hardware and software issues.
- Guide customers through the setup and usage of mPOS systems.
- Provide accurate and real-time answers to customers' inquiries.
- A high level of French (written and oral) and fluent in English (B2).
- Familiarity/aptitude with smart electronic devices.
- Proficient PC skills.
- Excellent communication skills (ability to communicate technical issues in non-technical terms).
- The ability to operate in high-pressure situations.
- A competitive salary of €23,000 per year.
- A full-time contract with indefinite duration.
- A central location in Porto, Portugal.
- Bring-a-friend bonus opportunities.
- Full paid training on the company and the project.
- Career development programs and language classes.
We are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our company is proud to be recognized with awards such as 'World's Best Workplaces', 'Best Companies for Career Growth', and 'Best Company Culture', year after year.
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