Highly Skilled Customer Service Representative for Porto

Há 2 dias

Porto, Porto, Portugal Multilingual Jobs Worldwide Tempo inteiro

We are currently looking for a highly skilled customer service representative to join our team in the picturesque city of Porto, northern Portugal. Our ideal candidate is a German-speaking professional with excellent communication skills and a passion for delivering top-notch customer service.

About the Job

This is a fantastic opportunity for a career-driven individual to kick-start their career in customer service with a reputable company. As a customer service representative, you will be responsible for greeting customers in a polite, friendly, and professional manner, following agreed-upon procedures. You will handle incoming calls, address each customer's issue effectively, and act as a liaison for private end customers and B2B clients.

Key Responsibilities:

  • Greet customers in a polite, friendly, and professional manner, following agreed-upon procedures.
  • Handle incoming calls and address each customer's issue effectively.
  • Act as a liaison for private end customers and B2B clients.
  • Taking a proactive approach, offer and expand the product range to enhance the customer journey.
  • Ensure that services provided to customers meet contractually agreed performance indicators (KPIs).
  • Attentively listen to customers' concerns and needs, demonstrating empathy and building relationships with customers.
  • Maintain basic knowledge of products and/or services.
  • Perform thorough and accurate work, including appropriate account notes as required.
  • Participate in activities to improve customer satisfaction and company performance.
  • Track, document, and retrieve information in the call tracking database.
  • Answer customer inquiries by referring to published materials, secondary sources, or more experienced staff.
About You

We are looking for a motivated and customer-focused individual who possesses excellent communication skills, both written and verbal. You should have a secondary education and preferably three to six months of relevant experience. We value reliability, attention to detail, and the ability to multitask in a fast-paced environment. You should also be willing to work different shifts as needed.

Requirements:

  • Secondary education and preferably three to six months of relevant experience.
  • Polite and highly customer-oriented.
  • Good computer navigation skills and PC knowledge.
  • Effective communication skills, both written and verbal.
  • Reliable with a strong attention to detail.
  • Ability to multitask, including flexibility and adaptability to change quickly.
  • Tolerance for repetitive tasks in a fast-paced, high-productivity work environment.
  • Ability to work both as a team member and independently.
  • Demonstrating patience in all customer contact situations, maintaining a pleasant and professional tone and behavior.
  • Ability to work different shifts as needed.
About Our Offer

We offer above-average salary opportunities, career growth within an internationally established company, modern office facilities in beautiful Porto, and great relocation support. Our relocation package includes four weeks of accommodation, a reimbursed flight ticket up to 400 euros, and bureaucracy support (NIF + NISS). We also provide training and onboarding phase for new employees.

Salary Estimate: €28,000 - €35,000 per year based on qualifications and experience.

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