Customer Support Specialist for World-Leading Brands in Lisbon
4 semanas atrás
Are you ready to embark on a thrilling career adventure?
We are seeking highly skilled Customer Support Agents to join our dynamic team in Lisbon, Portugal. As a key member of our team, you will play a vital role in delivering exceptional customer experiences across various international brands.
About Our Client:
Our client is a leading provider of outsourcing services, specializing in customer acquisition management, customer care, technical support, debt collection, and social media services.
With operations spanning 88 countries and serving 170 markets, we offer a unique opportunity to work with renowned global brands and contribute to their growth and success.
Job Summary:
You will be responsible for handling customer inquiries and issues via email, chat, and phone in a friendly, effective, and professional manner.
- Provide timely and accurate responses to customer queries, showcasing a proactive and solution-oriented approach.
- Foster strong relationships with customers by actively listening to their concerns and addressing them promptly.
- Collaborate with colleagues to ensure seamless communication and efficient issue resolution.
Requirements and Qualifications:
- Fluency (C2 level) in Norwegian language.
- Good knowledge of English (B1-B2 level) required.
- Basic computer skills; advanced skills like coding are preferred.
- Strong analytical and logical thinking skills.
- Excellent verbal, written, and listening communication skills.
- Proactive and quick learner, able to adapt to evolving needs.
- Ability to multitask and work under pressure.
- EU citizenship or work permit for Portugal.
What We Offer:
- A complete relocation package including refunded airline ticket and free accommodation in our company apartment throughout employment.
- A competitive fixed monthly salary plus bonus.
- A contract focused on long-term relationship.
- Free Portuguese language lessons.
- Private Health Insurance.
- Professional growth development opportunities.
- Special HR team organizing events, sports tournaments, parties trips.
- Free support from the Employee Relations department during the hiring process.
Benefits of Living in Portugal:
Lisbon offers a warm climate, stunning Atlantic coastline, nearby mountains, low crime rate, and relatively low cost of living. Residents enjoy well-developed medicine and education systems, as well as tax exemptions.
As most Portuguese people speak English, you can easily navigate everyday life without needing to be fluent in Portuguese.
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