Elevated Customer Experience Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro
Unlock Your Potential as a Customer Experience Specialist

We are seeking a skilled and empathetic Customer Experience Specialist to join our team in Portugal. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences for small businesses using our innovative point-of-sale (POS) solution.

About the Role:

  • You will be responsible for handling customer inquiries via phone, email, and chat, providing accurate and effective solutions to their questions and concerns.
  • As a troubleshooter, you will resolve issues related to orders, deliveries, payments, and returns, ensuring seamless customer experiences.
  • Your clear and concise communication skills will help customers understand our products and services, while also escalating complex matters to the appropriate departments when necessary.

What You'll Gain:

  • A 2-week training program with a competitive compensation package, including a weekly stipend of €106.80 during your training period.
  • A gross monthly salary of €1,247.96, including base salary, Christmas and holiday bonuses, plus food allowance.
  • The option to receive a gross monthly salary of €949.35, including room allowance, base salary, Christmas and holiday bonuses, plus food allowance.

Benefits Package:

  • Private health insurance and meal card.
  • Holiday bonuses and 40 hours of work per week, with a 1-hour lunch break and a schedule that includes Monday to Friday (08:00-20:00) and Saturday/Sunday (08:00-17:00).
  • Two days off per week, coordinated with your shift manager and scheduled four weeks in advance.

Work-Life Balance:

  • Enjoy a relocation assistance package, including airport pick-up, registration assistance, and reimbursement of initial flight expenses.
  • Complimentary round-trip tickets back to your home country within the EU.
  • Company-rented shared apartments for at least the first 14 months, fully furnished with all expenses covered.
  • Cultural integration opportunities, such as free Portuguese lessons, sports activities, cooking lessons, and more.

Terms & Conditions:

  • A one-month trial period applies.
  • A temporary contract with potential for renewal and permanent employment.

This is an excellent opportunity to grow your career as a Customer Experience Specialist and make a meaningful impact on small businesses across Portugal.



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