Medical Technology Customer Support Specialist
Há 3 dias
About Adecco Prestação De Serviços, Lda.
">Adecco is a leading provider of temporary and permanent staffing solutions in Portugal.
">We are currently seeking an experienced Italian Customer Service professional to join our team as a Customer Support Specialist.
">Job Description:
">The ideal candidate will have excellent communication skills in both Italian and English, with the ability to provide top-notch customer service to clients.
">You will be responsible for supporting our business units by checking orders, entering quotations into our ERP system, controlling stock availability and prices, recording discounts for current promotions, and informing customers of delivery times.
">You will also answer telephone calls from sales force and customers, providing information and support regarding orders and delivery times, and offer commercial assistance to sales points and sales force.
">Additionally, you will process requests for commercial and technical documentation for customers, create and update customer accounts in the system, handle all customer complaints, and enter customer credit notes into the ERP system.
">Requirements:
">To be successful in this role, you will need to be fluent in Italian and English, have qualifications and/or experience in similar roles, and possess IT tools knowledge, including Microsoft suite and Oracle ERP systems.
">You will also need to demonstrate soft skills such as empathy, conflict management, and strong communication skills.
">Salary:
">We offer a competitive salary of approximately €35,000 per annum, based on a 40-hour workweek.
">Benefits:
">As a valued member of our team, you will enjoy direct contract with the client, flexible working hours, and access to hybrid work options in Parque das Nações.
">Why Choose Adecco?
">We believe in unlocking the full potential of our employees and strive to create an inclusive and equitable work environment.
">Join us and discover the benefits of being part of a dynamic and growing organization
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