Global Wholesale Operations Manager
2 semanas atrás
Job Summary
The Wholesale Operations Manager will be responsible for managing the operational execution and monitoring of all mobile wholesale arrangements across 1GLOBAL. This role will work closely with the commercial Wholesale team to establish and manage relationships with mobile operators who provide 1GLOBAL with connectivity into our global core network. The Operations Manager will also be responsible for building and overseeing the delivery of key wholesale projects across the business.
Key Responsibilities
- Manage roaming operations efficiently and effectively, in accordance with customer needs and financial objectives
- Collaborate with sponsored MVNOs and bilateral roaming partners to ensure an exceptional experience and address issues promptly
- Work with internal network teams and external technology vendors to monitor and improve roaming experience
- Act as SPOC for roaming escalations to bring order and structure to situations that require wholesale awareness and swift action
- Responsible for roaming steering and OTA planning in line with financial targets
- Work with commercial wholesale to analyze traffic flows and underlying costs and revenues for 1GLOBAL MVNO and all international outbound roaming traffic
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