Senior French Customer Support Specialist for Nikon
Há 12 horas
Company Overview
Nikon is a leading global supplier of innovative products and solutions based on advanced opto-electronics and precision technologies. Our portfolio includes cameras and binoculars that are renowned for their quality and performance.
About the Role
We are seeking an experienced French Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone and email. You will work closely with internal stakeholders to identify and resolve customer issues, ensuring high levels of satisfaction and loyalty.
Your Key Responsibilities
- Provide prompt and effective resolution to customer inquiries and concerns via phone and email
- Work collaboratively with internal teams to troubleshoot and resolve complex customer issues
- Build strong relationships with customers through courteous, friendly, and professional communication
- Meet and exceed service quality goals, compliance regulations, and productivity targets
- Continuously improve processes and procedures to enhance customer experience and efficiency
Requirements and Qualifications
To succeed in this role, you will need:
- Native or proficient level of French (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication and problem-solving skills with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- EU citizenship or a valid work permit for Portugal
What We Offer
In addition to a competitive salary, we offer:
- Signing bonus
- Relocation package
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Estimated Salary: €45,000 - €60,000 per annum
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