Customer Service Representative
4 semanas atrás
We are seeking a highly skilled Customer Service Representative to join our team in Porto, Portugal. As a key member of our customer experience team, you will be responsible for providing exceptional support to our clients via email, chat, and phone.
About the Role- Handle incoming and outgoing calls with professionalism and empathy.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues, process orders, and manage requests effectively.
- Maintain detailed records of customer interactions in the CRM system.
- Follow scripts and guidelines to ensure consistency and quality service.
- Meet performance metrics such as call resolution time and customer satisfaction.
- Native level in German + advanced English skills.
- Strong critical thinking abilities.
- Interest in social media.
- A reliable and proactive approach to tasks.
- Previous experience in customer service or content moderation is desirable but not required.
- Full-time 6-month contract with 40 hours per week.
- Rotative shifts (depending on the project).
- Competitive salary package: €38,200 gross/year + €4,500 gross/year + €7.63/day meal allowance + performance bonus + private health insurance.
- Reimbursement of the first flight ticket (up to €400) after 180 days + hotel stay for 28 days if you live outside Portugal.
Tn Portugal is an international leader in customer experience with over 50,000 employees worldwide. Our company handles customer experiences for some of the world's most advanced brands.
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