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Customer Support Specialist
1 semana atrás
Job Opportunity: We are seeking a skilled CUSTOMER SUPPORT SPECIALIST to join our team at TalentTrail. As a key member of our support team, you will be responsible for delivering exceptional service and innovative solutions to our clients.
About the Role:
- You will provide customer support in German, ensuring efficient and professional communication with our clients.
- Resolving customer inquiries and issues via phone, email, and/or chat is an essential part of this role.
- Delivering tailored solutions to meet the specific needs of each customer is crucial to your success in this position.
- Familiarity with company guidelines and protocols is necessary to ensure customer satisfaction.
Key Responsibilities:
- Providing high-quality customer support in German, using excellent communication and problem-solving skills.
- Working under pressure in dynamic environments and adapting to changing priorities.
- Maintaining accurate records and reports as required.
- Participating in training and development programs to enhance skills and knowledge.
Requirements:
- Fluency in German and good knowledge of English.
- High School diploma (mandatory).
- Previous experience in customer service is an advantage.
- Excellent communication and problem-solving skills.
- Ability to work under pressure in dynamic environments.
- Availability to work on-site in Porto and in rotational shifts.
Benefits:
- A competitive base salary.
- A meal allowance: €7.63/day (approximately €168/month).
- A performance bonus: TBC.
Seniority level: Entry-level
Employment type: Full-time
Job function: Other
Industries: Human Resources Services
