Italian Speaking Customer Support Expert
Há 2 dias
Overview: At Phiture, we're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.
\rWe're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, this role is an exciting opportunity to ensure high targets regarding quality, efficiency & customer journey improvement across all operations.
\rAbout the Role: As an Italian Speaking Customer Support Expert, you will respond to inbound customer requests, documenting relevant case information. You'll assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels. Your goal will be to collaborate with other technicians to resolve or properly close help tickets.
\rYour Qualifications: To succeed in this role, you must have a high level of Italian (written and oral) and fluent in English (B2). You should possess excellent writing and verbal communication skills to simplify technical language for non-technical users. Additionally, you should demonstrate patience when communicating and solving issues, keep up with the latest IT and tech-related trends, and be proactive, self-motivated, and a great team player.
\rWhat We Offer: This full-time role comes with competitive salary (~€28,000 - €35,000 per year), indefinite contracts (negotiable depending on your experience and our client's needs), and opportunities for career growth and personal development through free learning and leadership development programs.
\rWe are an equal-opportunity employer committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Eligibility to work: Only applicants who are legally authorized to work in Portugal will be considered for this position.
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