Portuguese Language Consultant for Microsoft Support Team
4 semanas atrás
We are seeking a skilled Portuguese Language Consultant to join our Microsoft Support team in Greece. As a key member of our team, you will play a vital role in providing excellent customer service and support to Portuguese-speaking customers.
About the Role:
The successful candidate will be responsible for identifying customer needs and delivering appropriate solutions, including sales. You will guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner. Additionally, you will assist customers with placing orders and related issues, answer their inquiries, and troubleshoot or escalate technical issues that they face.
Key Responsibilities:
- Provide exceptional customer service and support to Portuguese-speaking customers
- Identify customer needs and deliver appropriate solutions, including sales
- Guide customers facing issues related to billing inquiries and handle transactions
- Assist customers with placing orders and related issues
- Answer customer inquiries and troubleshoot or escalate technical issues
- Foster strong relationships with customers and provide a positive experience
Requirements:
To succeed in this role, you will need to possess excellent communication skills in Portuguese, a good command of English (B2+), and relevant sales experience with consumer products and services. Technical research skills to troubleshoot customer problems and advanced internet research skills are also essential. Furthermore, you will need to have an empathetic soul with the communication skills that match and a positive and adventurous attitude.
What We Offer:
As a valued member of our team, you can expect a competitive monthly salary of €45,000, which is equivalent to approximately $50,000 USD. In addition to your base salary, you will receive two extra salaries per year as part of our comprehensive compensation package. You will also enjoy complete support to help you ease your relocation to Greece, including assistance with flight tickets expenses, hotel accommodation, and house searching process. Other benefits include healthcare benefits, numerous discounts, full training by certified instructors, professional growth & development opportunities, special events, community & social responsibility initiatives, and free online Greek language courses.
Join Our Multinational Team:
This is an exciting opportunity to advance your career and work for a multinational company like Teleperformance Greece. As a representative of one of the biggest brands worldwide, you will have the chance to develop strong experience and skills while fostering diversity and offering equal opportunities to all. Our company culture values innovation, teamwork, and continuous learning, making it an ideal place to grow professionally and personally.
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