Customer Support Expert for French-speaking Customers
4 semanas atrás
About the Role:
We are seeking a highly motivated and customer-oriented Customer Support Specialist to join our team in Lisbon, Portugal. This role involves providing exceptional support to our French-speaking customers across various channels, including phone, email, chat, and social media.
Key Responsibilities:
- Customer Support:
- Provide pre-sales assistance and answer general inquiries from customers.
- Troubleshoot technical issues and offer effective solutions.
- Respond promptly to customer escalations and escalate complex issues as needed.
- Document customer interactions and case information accurately.
- Brand Representation:
- Maintain a professional and positive brand image in all customer interactions.
- Adapt communication style to suit different channels and audiences.
- Contribute to a positive and supportive team culture.
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