Customer Solutions Expert
Há 4 dias
About Blu Selection
We are a global technology company empowering sales and marketing teams with powerful tools that make their work faster and easier. Our cloud-based software is trusted by over 100,000 companies in 179 countries.
Our Client
Blu Selection believes that great people create great products. With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, we continue to grow, having become one of Estonia's leading tech companies.
Job Description
We are seeking a Customer Solutions Specialist to join our Lisbon office and provide top-notch support to French-speaking clients. This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues.
Your Responsibilities
- Respond to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborate with product management and engineering teams to stay up-to-date on the latest features
- Troubleshoot customer issues and provide suitable solutions
- Help turn both new and existing customers into loyal users
Requirements
To succeed in this role, you need:
- Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- BASIC knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
Salary and Benefits
We offer a competitive salary package with excellent benefits, including an annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc. The estimated salary for this position is around €40,000-€60,000 per year, depending on experience.
Benefits
- A value-driven, people-first company culture
- A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more
- A hardworking team that knows how to have fun while getting things done
- Freedom to share ideas and execute them with the full support of the team
- Flexible working hours for a balanced professional and personal life
- Numerous opportunities for personal and professional growth with internal and external training
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