Technical Support Specialist

4 semanas atrás


Porto, Porto, Portugal Nordicjobsworldwide Tempo inteiro
Technical Support and User Activation Expert

We are seeking a highly motivated and technically skilled individual to join our Tech Support Team as a Technical Support and User Activation Expert. As a key member of our team, you will play a crucial role in providing first-class assistance to our customers, troubleshooting technical issues, and helping them maximize their use of high-tech products.

About the Role

As a Technical Support and User Activation Expert, you will be responsible for:

  • Providing technical support and user activation services to our customers
  • Troubleshooting complex technical issues and resolving customer queries
  • Collaborating with cross-functional teams to ensure seamless customer experience
  • Staying up-to-date with the latest technology trends and innovations
Requirements

To be successful in this role, you will need:

  • Good English proficiency (B2+), both written and spoken
  • Strong interest in troubleshooting hardware and software on various electronic devices
  • Passion for learning and understanding operating systems like Android and iOS, as well as general software
  • Enthusiasm for problem-solving and a natural inclination to diagnose and troubleshoot technical issues
  • Positive attitude and strong ability to handle stress effectively
What We Offer

We promote an international and inclusive environment, where you will feel supported, encouraged, and welcome from day one. We are committed to your growth and success:

  • Cutting-edge technology – Be at the forefront of technology, working with the latest tech products and innovations
  • Career development – We offer strong professional development programs, mentoring, and opportunities for advancement within our diverse customer service team
  • Full-time permanent contract
  • Additional staff benefits

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