Administrative Operations Coordinator

4 semanas atrás


Porto, Porto, Portugal Nido Living Tempo inteiro

Job Summary: We are seeking a highly organized and customer-focused individual to join our team as an Administrative Operations Coordinator. As a key member of our residence team, you will be responsible for providing exceptional customer service, managing day-to-day administrative tasks, and ensuring the smooth operation of our residence.

Key Responsibilities:

  • Provide exceptional customer service to residents, contractors, and suppliers
  • Manage the office and reception, ensuring a welcoming and professional environment
  • Assist with marketing efforts, working closely with the central Marketing team to deliver strategy goals
  • Manage the sales process, including responding to enquiries, conducting tours, and monitoring bed space availability
  • Address complaints and breaches of the residence code of conduct, gathering evidence and preparing written outcomes
  • Escalate issues to the General Manager/Assistant Manager as necessary
  • Manage and communicate room cleans and reactive maintenance works
  • Assist with supervision of on-site maintenance and housekeeping operations
  • Implement and ensure adherence to Nido Standard Operating Procedures

Requirements:

  • Excellent written and verbal communication skills
  • Ability to speak and write fluently in English
  • Ability to plan and prioritize tasks
  • Strong attention to detail
  • Positive and enthusiastic attitude
  • Passionate about creating a customer-focused environment
  • Professional and friendly demeanor
  • Flexible and adaptable
  • Proactive nature and ability to work independently
  • Ability to work in a fast-paced environment

Benefits: Competitive salary of €20,000.00 gross per year


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