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Customer Support Specialist
1 semana atrás
**About the Role**
We are seeking a highly skilled Customer Support Specialist to join our team in Adidas Shared Services in Porto. As a key member of our Account and Sales Operations (ASO) team, you will play a vital role in supporting the business in achieving sales and market strategy objectives.
In this position, you will be responsible for ensuring a reliable, adequate, and competitive B2B customer service level for all assigned wholesale customers of the channel. This involves providing timely and accurate information related to orders and articles, as well as compiling various order-related analyses at the request of customers or sales teams.
You will work closely with internal and external departments to resolve topics such as backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns, and complaints. Additionally, you will monitor credit-blocked orders and coordinate credit limit increases with Finance and Sales teams.
**Key Responsibilities:**
- Support communication with customers via all relevant communication channels.
- Compile various order-related analyses at the request of customers or sales teams.
- Work in close cooperation with internal and external departments when dealing with specific topics.
- Monitor credit-blocked orders and coordinate credit limit increases.
**Requirements:**
- University degree or equivalent experience.
- Ideal 3 years of relevant experience in Customer/B2B/Wholesale support.
- Business fluency in English and Italian.
- Solid knowledge of Excel - VLookUps and Pivot Tables.
- Ideal knowledge in SAP FI and Assist (Salesforce).
