Taxi App Support Representative
2 semanas atrás
We are seeking a talented and enthusiastic individual to join our team as a Customer Service representative for a leading taxi app. This is an excellent opportunity for those who enjoy helping others and want to make a difference in the lives of customers.
About the JobIn this role, you will be responsible for providing exceptional customer service to users of our taxi app. You will be the first point of contact for customers, responding to their queries, resolving issues, and ensuring that they have a positive experience with our platform.
You will work closely with other departments to resolve complex issues and provide solutions to customers. Your attention to detail, communication skills, and problem-solving abilities will be essential in delivering a high level of service to our customers.
Requirements- A native level of Dutch and at least B2 level in English
- Familiarity with the importance of customer experience and its impact on business success
- Excellent listening and communication skills, with the ability to communicate effectively with people from diverse backgrounds
- An energetic and proactive approach, with a willingness to learn and grow with the company
- Possession of intercultural communication skills and an enthusiasm for expatriate life
We offer a range of benefits to support your career development and personal growth:
- Type of Contract: A fixed-term contract that is renewable every year
- Working Hours: Full time (40 hours/week, 8 hours/day) in rotative shifts (Mon-Sun, 7 AM – 9 PM)
- Training: Intensive training program to help you kick-start your career
- Salary Conditions:* Gross monthly salary of €1,040 (including free accommodation) or €1,298 (excluding accommodation)
- Relocation Package for International Candidates: Reimbursement of initial flight expenses after 9 months, airport pick-up, yearly two-way flight ticket back to your home country, and assistance with paperwork and opening a bank account
- Extra Perks: Private health insurance after 6 months, free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
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