Technical Support Specialist

1 semana atrás


Porto, Porto, Portugal David Kennedy Recruitment Tempo inteiro

About the Role

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David Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy to find a skilled Customer Service Advisor to join their team in Porto. This permanent position offers a competitive salary, bonuses, and a dynamic work environment.

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Job Description

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  • Provide exceptional customer support to German-speaking customers via phone, email, chat, and social media channels.
  • Support merchants with inquiries about our product and service, ensuring timely resolutions.
  • Collaborate with other departments, such as Sales and Marketing, to optimize processes and enhance customer satisfaction.
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Requirements

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  • Native or fluent German language skills (C2 level).
  • Fluent English language skills (minimum B2 level).
  • Excellent communication, problem-solving, and technical skills.
  • Prior experience in Contact Centre or Customer Service roles is preferred.
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Benefits

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  • Competitive base salary: €25,000 - €30,000 per year.
  • Bonuses and performance-related incentives.
  • Dynamic and creative team environment.
  • Meal allowance and guidance for career development.
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Work Arrangements

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  • Full-time 40-hour workweek.
  • Rotating days off and weekends.
  • Opportunity for flexible working hours and late shifts.
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About Us

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As a leading recruitment agency, David Kennedy Recruitment is dedicated to connecting talented professionals with exciting opportunities in Portugal.


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