Global Backoffice Customer Service Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Job Description

This is a long-term fixed term contract, renewable every year for a Global Backoffice Customer Service Specialist in Lisbon. We are looking for a Payment Specialist to join our international team.

About the Role:

  • The successful candidate will be responsible for handling Inbound Calls from customers and ensuring fast and swift resolutions for problems occurring during the lifetime of a web purchase.
  • Liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues.
  • You will receive escalations from customer facing colleagues.
  • Native Dutch speaker with a fluent level of English.

Responsibilities:

  • Backoffice operations are the core of this role.
  • Handling calls and resolving customer issues promptly and efficiently under deadline pressure.
  • Working in a back-office environment with customer satisfaction in mind.

Requirements:

  • Ability to work quickly and efficiently under deadline pressure.
  • Proven ability to work and make decisions with minimal supervision.
  • Very good accuracy and attention to detail.
  • Flexibility is required and will occasionally involve overtime work.

Benefits:

  • Type of contract: a long-term fixed term contract, renewable every year.
  • Working hours: full time (40h/week).
  • Monday to Sunday, availability to work between 7am - 00:00, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule.
  • Salary conditions:
    • Including free accommodation (shared flat, all bills included): €1040 gross/month.
    • Excluding accommodation: €1298 gross/month.

About Working in Lisbon:

  • A colourful city view and a rich cultural history.
  • Pros of living in a European capital on a budget.
  • Delicious Portuguese cuisine and famous cafe culture.
  • Friendly people, good vibes and a happy-go-lucky urban life.
  • A large English-speaking local community and international environment.

Your Future Company:

We offer a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. A company that takes care of you from your career development, language skills, accommodation and to your social integration.

Estimated Salary: €1,040-€1,298 per month depending on accommodation arrangements.



  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    About LisbonLisbon, the capital city of Portugal, boasts a unique blend of hilly terrain and stunning coastal views. The imposing São Jorge Castle offers breathtaking vistas of the old city's pastel-colored buildings, the Tagus Estuary, and the Ponte 25 de Abril suspension bridge.A Company OverviewCustomer Labs is an international service company...

  • Backoffice Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Robert Bosch Group Tempo inteiro

    {"title": "Job Description - Customer Service", "subtitle": ""Part-time (25/h week) Backoffice Specialist - German Speaker"", "text": "Bosch Security Systems is a part of the Robert Bosch Group, a leading global supplier of technology and services. Our team in Lisbon is focused on sales, marketing, communication, training, nearshoring services, and shared...


  • Lisboa, Lisboa, Portugal Minacs Tempo inteiro

    About the Role: We are seeking a skilled Global Customer Service Specialist to join our team in Lisbon, Portugal. This is a full-time position with indefinite contracts, offering a competitive salary and performance bonus.Job Description: As a Global Customer Service Specialist, you will provide exceptional customer service via chat, email, and phone to...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Located in Lisbon, Portugal, Cross Border Talents is seeking a Global Customer Service Specialist to join their team. As a global leader in the customer support industry, they offer a unique opportunity for individuals passionate about technology and customer support to work with prestigious worldwide brands.Company OverviewCross Border Talents is a top BPO...


  • Lisboa, Lisboa, Portugal Munay Global Services Tempo inteiro

    Customer Support Specialist OpportunityWe are seeking a highly skilled Customer Support Specialist to join our team at Munay Global Services in Portugal.About the RoleThis is an excellent opportunity for a motivated and customer-focused individual to provide top-notch support to our clients via phone and email. As a key member of our team, you will be...


  • Lisboa, Lisboa, Portugal Service-Team - Jobboard Tempo inteiro

    At Service-Team - Jobboard, we're seeking a highly skilled Global French Language Support Specialist to join our team. This exciting opportunity will allow you to work with a leading BPO player in the industry, supporting their pursuit to increase their French-speaking Customer Service Team for a major worldwide search engine.Job Summary:We're looking for an...


  • Lisboa, Lisboa, Portugal Boardroom Appointments Tempo inteiro

    We are seeking an experienced German Customer Care Agent to join our team at Boardroom Appointments, a leading global recruitment and staffing company.About the RoleThe successful candidate will be responsible for providing exceptional customer service to clients and candidates across various industries. This includes responding promptly to inquiries,...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Overview of the RoleWe are seeking a skilled Technical Support Specialist to join our team in Lisbon. As a key member, you will provide top-notch customer service to our global customers, ensuring their technical issues are resolved efficiently and effectively.


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job OverviewWe are seeking a highly skilled Global Customer Experience Specialist to join our team in Athens. This is a unique opportunity to work with a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world.


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Company OverviewNestlé Sa, a leading global food and beverage company, is at the heart of the Nestlé Group. We provide various services to enable us to engage with millions of consumers worldwide. Our team is multicultural and diverse, passionate about digital innovation and driving continuous improvement.Job SummaryA Global Customer Experience Specialist...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    About the RoleWe are looking for a skilled and multilingual Customer Support Specialist to join our team in Lisbon, Portugal. As part of our cross-border talent acquisition strategy, this role plays a crucial part in ensuring exceptional service delivery to our global customer base.


  • Lisboa, Lisboa, Portugal Kvinne Consulting Tempo inteiro

    At Kvinne HR Consulting, we specialize in connecting talent to the right opportunities. As our clients' trusted representatives, we identify candidates who thrive professionally while generating a positive impact in their roles.About the RoleWe are seeking a skilled Global Customer Service Specialist to join our team. In this role, you will be responsible...


  • Lisboa, Lisboa, Portugal Engineeringuk Tempo inteiro

    Job OverviewColt is a leading provider of network, voice and data centre services to thousands of businesses worldwide.As a Global Customer Experience Specialist, you will play a crucial role in delivering exceptional customer support and ensuring seamless incident resolution.About the RoleThis exciting opportunity involves:Managing end-to-end customer...


  • Lisboa, Lisboa, Portugal Astrea Recruitment Tempo inteiro

    Job Title: Backoffice Support Specialist with Dutch and EnglishWe are committed to transforming the challenges of finding a new job into an inspiring path of change and support. For one of our clients – a world-renowned company, we are looking for a determined, organized, and responsible individual for the role of Backoffice Support Specialist with Dutch...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are seeking a highly skilled German-speaking Customer Advisor to join our vibrant team in Lisbon, Portugal. As a Global Customer Experience Specialist, you will be responsible for providing exceptional customer support and delivering outstanding service solutions.Key Responsibilities:Provide top-notch customer support in German through phone, email, and...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About the RoleWe are seeking a talented Global Hospitality Customer Experience Specialist to join our team. As a key member of our customer support unit, you will be responsible for delivering exceptional customer experiences across various communication channels.


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Unlock Your Potential as a Global E-commerce Customer Service SpecialistAbout the Role:We are seeking an energetic and innovative individual to join our team as a Global E-commerce Customer Service Specialist in Lisbon. As a key member of our customer service team, you will be responsible for providing exceptional support to customers through various...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    At Cross Border Talents, we are looking for a skilled Global Airline Customer Support Specialist to join our team.About the Role:This is an exciting opportunity to provide top-notch customer support in Portuguese to airline customers while working with a friendly and experienced team.About You:To be successful in this role, you will need to possess excellent...


  • Lisboa, Lisboa, Portugal Talent Trail Tempo inteiro

    We are looking for a highly skilled Global Customer Service Representative to join our team in Portugal.About the RoleThis is an exciting opportunity to work with top global brands and take your career to the next level. As a Customer Support Specialist, you will be responsible for communicating with customers via phone, chat, and email, resolving cases...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About UsWe are Blu Selection, a leading international customer experience specialist with a global presence and over 50,000 employees. Our company was founded by two French entrepreneurs in 2000 and has since become a renowned expert in providing exceptional customer experiences on behalf of top brands.