Global Backoffice Customer Service Specialist
3 semanas atrás
This is a long-term fixed term contract, renewable every year for a Global Backoffice Customer Service Specialist in Lisbon. We are looking for a Payment Specialist to join our international team.
About the Role:
- The successful candidate will be responsible for handling Inbound Calls from customers and ensuring fast and swift resolutions for problems occurring during the lifetime of a web purchase.
- Liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues.
- You will receive escalations from customer facing colleagues.
- Native Dutch speaker with a fluent level of English.
Responsibilities:
- Backoffice operations are the core of this role.
- Handling calls and resolving customer issues promptly and efficiently under deadline pressure.
- Working in a back-office environment with customer satisfaction in mind.
Requirements:
- Ability to work quickly and efficiently under deadline pressure.
- Proven ability to work and make decisions with minimal supervision.
- Very good accuracy and attention to detail.
- Flexibility is required and will occasionally involve overtime work.
Benefits:
- Type of contract: a long-term fixed term contract, renewable every year.
- Working hours: full time (40h/week).
- Monday to Sunday, availability to work between 7am - 00:00, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule.
- Salary conditions:
- Including free accommodation (shared flat, all bills included): €1040 gross/month.
- Excluding accommodation: €1298 gross/month.
About Working in Lisbon:
- A colourful city view and a rich cultural history.
- Pros of living in a European capital on a budget.
- Delicious Portuguese cuisine and famous cafe culture.
- Friendly people, good vibes and a happy-go-lucky urban life.
- A large English-speaking local community and international environment.
Your Future Company:
We offer a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. A company that takes care of you from your career development, language skills, accommodation and to your social integration.
Estimated Salary: €1,040-€1,298 per month depending on accommodation arrangements.
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