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Global E-commerce Customer Service Specialist in Lisbon
2 meses atrás
About the Role:
We are seeking an energetic and innovative individual to join our team as a Global E-commerce Customer Service Specialist in Lisbon. As a key member of our customer service team, you will be responsible for providing exceptional support to customers through various channels.
Your Key Responsibilities:
- Assist customers with queries about their shopping carts or issues during their online shopping experience via phone, email, or chat rooms
- Provide creative and calm solutions to complex situations while maintaining attention to detail
Requirements and Qualifications:
To succeed in this role, you must have:
- A strong command of Dutch or Flemish and excellent English communication skills
- The ability to work proactively and think on your feet
- Excellent interpersonal skills and a passion for delivering outstanding customer experiences
- An intercultural mindset and willingness to collaborate with colleagues from diverse nationalities
What's in it for You?
As a valued member of our team, you can expect:
- A long-term fixed-term contract with opportunities for career growth and development
- Full-time employment (40 hours/week) with rotating shifts
- A competitive salary package:
- Including free accommodation (shared flat, all bills included): €1,040 gross/month
- Excluding accommodation: €1,298 gross/month
- Additional benefits include reimbursement of initial flight expenses after 3 months, free Portuguese lessons, cooking classes, and social events
About Living in Lisbon:
Lisbon offers a unique blend of cultural heritage, delicious cuisine, and vibrant urban life. Enjoy a warm climate, beautiful beaches, and a rich history, all within a bustling international community.
