Airline Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Job Title: Airline Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as an Airline Customer Service Representative. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients and their customers.

Key Responsibilities:
  • Support clients' activities by offering world-class service to their customers
  • Communicate with lawyers, legal officers, and national enforcement bodies
  • Answer incoming queries from customers via email and chat
  • Identify issues and provide solutions self-sufficiently
  • Provide full circle customer support from answering a request to providing a solution
  • Collect all necessary data
  • Ensure a high level of customer satisfaction
  • Record data in the CRM system
Requirements:
  • A native level of German and a good level of English
  • Previous experience in GDS tools (ideally)
  • Enthusiasm about the travelling and tourism industry
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Being able to handle sensitive topics, such as customers feeling violated in their rights of transportation
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Having a valid work permit for Portugal (required)
What We Offer:
  • A fixed-term contract for 6 months
  • Working Hours: Monday to Friday from 8 am to 6 pm
  • Training: Fully paid training, professional development, and career evolution
  • Salary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 175€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)
  • Relocation Package for International Candidates: If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay)
  • Opportunity to be part of a challenging and fast-paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • A multicultural and international environment
  • Career Growth Opportunities: Various career development chances in different paths
About Us:

We are Blu Selection, a global brand with over 75,000 multilingual employees in over 50 countries around the world. Our growth and solution-oriented services are acknowledged by the most progressive brands and leading companies we are now working with.

We are looking for new members to join us in our journey in our Lisbon hub.

About Lisbon:

Lisbon is a colorful city with a rich cultural history. It offers a warm climate all year and a sunny beach life next to the Atlantic. The city has a large English-speaking local community and international environment, making it an ideal place to live and work.



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