Italian Customer Service Representative for Airline Company

3 semanas atrás


Lisboa, Lisboa, Portugal Sitel Tempo inteiro

Unlock Your Career Potential

We are seeking a highly skilled and motivated Italian Customer Advisor to join our team at a leading airline company. As a Customer Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide assistance to international clients, supporting airlines worldwide
  • Collaborate with a team of customer service specialists, offering support through written and phone communication
  • Stay up-to-date with aviation industry demands, adapting to changing scenarios and updates
  • Meet and exceed service quality goals, compliance regulations, and productivity targets
  • Create memorable experiences for our clients, driving customer satisfaction and loyalty
  • Work closely with management, providing feedback and contributing to the growth and development of our team
Requirements
  • Native or proficient level of Italian (C2)
  • Advanced level of English (at least C1) for both verbal and written communication
  • Ability to adapt to our software system and learn new skills
  • Excellent communication and argumentation skills, with a focus on empathy and problem-solving
  • Strong analytical and problem-solving skills, with attention to detail
  • Desire to learn and advance, with a curious and investigative approach
  • High-speed internet access and suitable conditions for remote work
  • EU citizenship or valid work permit for Portugal
  • Local candidate or willingness to relocate to Lisbon, Portugal
What We Offer
  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

Join Our Team and Grow with Us

We believe in creating memorable associate experiences, where you can improve your quality of life and grow your career. If you're passionate about delivering exceptional customer service and working in a multicultural environment, we encourage you to apply for this exciting opportunity.



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