Italian Customer Service Representative for Airline Company
3 semanas atrás
Unlock Your Career Potential
We are seeking a highly skilled and motivated Italian Customer Advisor to join our team at a leading airline company. As a Customer Advisor, you will be responsible for providing exceptional customer service to our international clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide assistance to international clients through written and phone communication
- Be part of a team specialized in offering support and resolving customer inquiries
- Adapt easily to different scenarios and constant updates in the aviation industry
- Meet and exceed service quality goals, compliance regulations, and productivity targets
- Create amazing experiences that our clients value and we are proud of
- Be responsible for following management direction and providing feedback
- Native or proficient level of Italian (C2)
- Advanced level of English (at least C1) both verbal and written
- Ability to adapt to a challenging software system
- Good communication skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to sunny Lisbon, Portugal
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Join a Dynamic and Supportive Team
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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