Italian Customer Service Representative for Airline Company

3 semanas atrás


Lisboa, Lisboa, Portugal Sitel Tempo inteiro

Unlock Your Career Potential

We are seeking a highly skilled and motivated Italian Customer Advisor to join our team at a leading airline company. As a Customer Advisor, you will be responsible for providing exceptional customer service to our international clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide assistance to international clients through written and phone communication
  • Be part of a team specialized in offering support and resolving customer inquiries
  • Adapt easily to different scenarios and constant updates in the aviation industry
  • Meet and exceed service quality goals, compliance regulations, and productivity targets
  • Create amazing experiences that our clients value and we are proud of
  • Be responsible for following management direction and providing feedback
Requirements
  • Native or proficient level of Italian (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Ability to adapt to a challenging software system
  • Good communication skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Benefits
  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

Join a Dynamic and Supportive Team

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.



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