Customer Support Representative for Airline Services

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Customer Service Representative Opportunity

We are seeking a highly skilled Customer Service Representative to join our team at Cross Border Talents. This role will involve providing exceptional customer support to airline customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide top-tier customer support via phone and email in Portuguese.
  • Resolve customer issues and answer questions related to airline services and products.
  • Assist with inquiries regarding the frequent flyer program.
  • Manage customer processes, including updates on ongoing cases.
  • Log all customer interactions accurately in the system.
  • Handle offline tasks, including forms, emails, and tickets.
  • Meet or exceed productivity targets.
  • Escalate any critical customer issues when necessary.

Work Schedule:

40 hours per week, rotating shifts from Monday to Sunday.

What's on the Offer:

  • Starting base salary of 820/month, with holiday and Christmas allowances and a meal allowance.
  • Extra payment is applicable for working night hours, as well as working on public holidays and on Sundays.
  • Variable Bonus: Up to 100 per month, based on performance.
  • 12-month employment term with potential extension and a pathway to a permanent contract.
  • Private health and dental insurance upon contract signing.


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