Airline Customer Service Specialist for Cross Border Talents

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Are you a highly skilled customer support professional looking to make a career move? Look no further We are seeking a seasoned Airline Customer Service Specialist to join our team at Cross Border Talents.

 

About the Role:

This is an exciting opportunity to work with one of Portugal's leading airline companies, founded over 70 years ago and renowned for connecting Portugal with the world. As an Airline Customer Service Specialist, you will be part of a friendly team providing top-tier assistance to airline customers.

 

Responsibilities:

  • Provide exceptional customer support via phone and email in Portuguese.
  • Resolve customer issues and answer questions related to airline services and products.
  • Assist with inquiries regarding the frequent flyer program.
  • Manage customer processes, including updates on ongoing cases.
  • Log all customer interactions accurately in the system.
  • Handle offline tasks, including forms, emails, and tickets.
  • Meet or exceed productivity targets.
  • Escalate any critical customer issues when necessary.

 

About the Benefits:

  • Enjoy a modern work environment at the TP Tejo building, conveniently located near Oriente Metro Station in Lisbon.
  • Participate in comprehensive training covering customer service skills, product knowledge, and system usage.

 

About the Salary and Working Conditions:

The estimated salary range for this role is €35,000 - €45,000 per annum, depending on experience. The working schedule includes 40 hours per week, rotating shifts from Monday to Sunday.

 

We value flexibility and adaptability, so if you're ready to take on new challenges and grow your career as an Airline Customer Service Specialist, apply now



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