Italian Customer Service Representative for Airline Company
3 semanas atrás
Join a dynamic team at Sitel, a leading provider of customer experience solutions.
We are seeking an Italian Customer Advisor to join our team at an international airline company. As a customer service specialist, you will be responsible for providing assistance to our clients through written and phone communication.
Key Responsibilities:- Provide exceptional customer service to international clients
- Work collaboratively with a team of customer service specialists
- Adapt to changing scenarios and updates in the aviation industry
- Meet and exceed service quality goals, compliance regulations, and productivity targets
- Create a positive experience for our clients
- Follow management direction and provide feedback
- Native or proficient level of Italian (C2)
- Advanced level of English (at least C1) both verbal and written
- Ability to adapt to a challenging software system
- Good communication skills and argumentation
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance
- High-speed internet access and appropriate conditions for remote work
- EU citizenship or valid work permit for Portugal
- Local candidate or willing to relocate to Lisbon, Portugal
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives
- Job stability
- Life-long skills and experience
- Excellent work culture
Join Sitel and take your career to new heights.
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