Customer Experience Coordinator

2 meses atrás


Braga, Braga, Portugal Phiture Tempo inteiro

Customer Experience Coordinator


The Company Phiture is a health tech company transforming how people engage with nutrition on a global scale. Our mission is to make real nutrition accessible to everyone - promoting healthier and happier lives.

Our journey is fueled by core values that guide every decision we make. We believe that everyone can make an impact, regardless of their job title or experience. We strive for excellence and continuous improvement by embracing new ideas and learning from successes and mistakes.

The Team We are a young, entrepreneurial team, driven by the excitement of building something meaningful. At Phiture, we value creativity, communication, agility, and being provocatively kind - sometimes the best way to help is by challenging others with empathy.

The Role

As a Customer Experience Coordinator, you will be responsible for ensuring that both nutrition professionals and their patients have the best possible experience using our platform. You will act as the first point of contact for these users, guiding them through any questions or challenges they may encounter.


Key Responsibilities:

  • Communicate directly with professionals and patients via email, chat, and video calls to resolve issues, provide guidance, and deliver an exceptional customer experience
  • Assist both professionals and patients in maximizing the value of Phiture's platform
  • Efficiently manage multiple client requests at once while maintaining a high level of professionalism and attention to detail


Who You Are

We are looking for a proactive, solution-oriented, and tech-savvy individual who is comfortable navigating digital tools and software. You should be fluent in English, with Portuguese and Spanish being a plus. Experience in customer support or similar roles is required.



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