Slovak Language Specialist
Há 2 dias
At Recruitment Direct, we're seeking a highly skilled Slovak Language Specialist to join our team as a Trust and Safety Advisor in Lisbon, Portugal. As a key member of our team, you will play a crucial role in ensuring the safety and security of our clients.
About the Role:
We're looking for an exceptional individual with excellent communication skills and a strong understanding of trust and safety principles. The successful candidate will be responsible for evaluating escalated cases, responding to customer inquiries, and conducting outbound calls to gather evidence related to complaints.
Your Key Responsibilities:
- Evaluate escalated cases to identify potential policy violations or safety concerns.
- Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
- Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
- Provide exceptional service to both riders and drivers by resolving their issues within time limits.
- Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
- Make informed decisions based on thorough analysis and established policies.
- Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.
Requirements:
We're looking for someone with C2 Slovak language proficiency and B2 English language skills. You must also have work permission for Portugal (EU passport or Portuguese residence card) and be willing to work shifts and weekends. Relocation to Lisbon is mandatory.
About Our Offer:
We're offering a competitive gross salary of €1040 per month, plus free accommodation for the 12-month contract period. Alternatively, if no accommodation is required, the gross salary can be €1295 per month instead.
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