Slovak Language Trust and Safety Specialist

Há 1 mês


Braga, Braga, Portugal Recruitment Direct Tempo inteiro

**Key Responsibilities**

     •Evaluate escalated cases to identify potential policy violations or safety concerns.

     •Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.

     •Conduct outbound calls to gather evidence related to complaints from both drivers and customers.

     •Provide exceptional service to both riders and drivers by resolving their issues within time limits.

     •Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.

     •Make informed decisions based on thorough analysis and established policies.

     •Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.

     •Requirements include C2 Slovak and B2 English, work permission for Portugal (EU passport or a Portuguese residence card), willingness to work shifts and weekends, and good general computer skills. **Relocation to Lisbon is mandatory, and B2 English is required**.



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