German Language Support Specialist in Greece
Há 6 dias
Looking to relocate to Greece and start a new career as a remote Customer Care Advisor? Apply2Day is seeking a highly motivated and customer-focused individual to join our team
About the Role:
We are looking for a German language speaker to provide exceptional support to our clients. As a Customer Care Advisor, you will be responsible for managing incoming calls, identifying and assessing customer needs, building relationships of trust, and providing accurate information using various tools and methods.
Key Responsibilities:
- Manage incoming calls from customers
- Identify and assess customer needs to achieve satisfaction
- Build relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information using the methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Requirements:
To succeed in this role, you will need to possess:
- Native or near-native German language skills (C2)
- A very good command of English language (B2 – C1)
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
What We Offer:
As a Customer Care Advisor with Apply2Day, you can expect a competitive remuneration package, including:
- Competitive salary: €25,000 - €35,000 per year
- Extra bonus depending on performance appraisal
- Health care benefits and numerous other discounts
- Ticket restaurant
- Relocation cost (flight ticket, 4 weeks hotel accommodation, pick up from the airport)
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