Norwegian Language Support Consultant

3 semanas atrás


Braga, Braga, Portugal Teleperformance Greece Tempo inteiro

Are you a fluent Norwegian speaker with good computer skills?

We invite you to collaborate with Teleperformance Greece, a leading IT Security Software company, dedicated to protecting personal data.

This is a great opportunity to join our Helpdesk team that assists customers of antivirus software find the solutions they need.

As a consultant, you will communicate with customers via phone, chat & email, ensuring full functionality of antivirus protection.

Key Responsibilities:

  • Communicate with customers via phone, chat & email
  • Ensure full functionality of antivirus protection
  • Troubleshoot technical issues using problem-solving skills
  • Track and follow cases to ensure they are closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Log cases on internal systems, while getting up to date with client's products & services

Requirements:

  • Fluency in Norwegian
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Empathy and a passion for customer service
  • Familiarity with current Anti-Malware and Firewall products
  • Ability to install an operating system and install additional necessary software
  • Ability to troubleshoot common PC, Mac and mobile issues
  • Knowledge of MAC, iOS and Android Operating Systems
  • Knowledge of Firewall, Antivirus products and Security domain
  • Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

What We Offer:

  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program : Bring a Friend and get up to €3.500 depending on the language
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age


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