Norwegian Language Support Consultant
3 semanas atrás
Are you a fluent Norwegian speaker with good computer skills?
We invite you to collaborate with Teleperformance Greece, a leading IT Security Software company, dedicated to protecting personal data.
This is a great opportunity to join our Helpdesk team that assists customers of antivirus software find the solutions they need.
As a consultant, you will communicate with customers via phone, chat & email, ensuring full functionality of antivirus protection.
Key Responsibilities:
- Communicate with customers via phone, chat & email
- Ensure full functionality of antivirus protection
- Troubleshoot technical issues using problem-solving skills
- Track and follow cases to ensure they are closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Log cases on internal systems, while getting up to date with client's products & services
Requirements:
- Fluency in Norwegian
- Very good communication skills in English
- Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
- Empathy and a passion for customer service
- Familiarity with current Anti-Malware and Firewall products
- Ability to install an operating system and install additional necessary software
- Ability to troubleshoot common PC, Mac and mobile issues
- Knowledge of MAC, iOS and Android Operating Systems
- Knowledge of Firewall, Antivirus products and Security domain
- Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
- Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
What We Offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
- Competitive monthly salary + 2 extra salaries per year
- Referral Program : Bring a Friend and get up to €3.500 depending on the language
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
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