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Customer Service Representative for Food Delivery Company
2 meses atrás
**About the Role**
We are seeking a highly skilled Customer Service Representative to join our team at Blu Selection. As a Customer Service Representative, you will be responsible for providing world-class service to our customers, supporting their activities, and ensuring high levels of customer satisfaction.
**Key Responsibilities**
- Support clients' activities by offering exceptional service to their customers
- Outbound calls in B2B relations for gaining new clients
- Support for couriers in case of problems
- Answering incoming queries from customers (B2C)
- Identifying issues and provide solutions
- Recording data in the CRM system
- Providing ad-hoc support
**Requirements**
- A native level of German and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Having a drive for excellence and professionalism
- Being a real team player and committed to your work
**What's in it for you?**
- A fixed-term contract that is renewable every year
- Full time on rotating shifts (depending on the project)
- Intensive training that the company offers to their new employees
- Salary Conditions: Including free accommodation (shared flat, all bills included): 950€ gross/month Excluding accommodation: 1300€ gross/month
- Relocation Package for International Candidates: Reimbursement of your initial flight expenses after 9 months Airport pick-up Yearly two-way flight ticket back to your home country (within the EU) Help in paperwork, opening bank account, etc.
**About Blu Selection**
We are a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Located in Lisbon, we take care of our employees from career development, language skills, accommodation, and social integration.
