Customer Service Representative
Há 1 mês
About ASR Group
ASR Group is a leading global refiner and marketer of cane sugar, boasting an annual production capacity of over 6 million tons of sugar. The company produces a diverse range of grocery, industrial, food service, and specialty sweetener products. With a strong presence in North America and the European Union, ASR Group owns and operates multiple sugar refineries and mills across these regions.
The Role
We are seeking a skilled Customer Service Representative to join our team as a Sugar Industry Specialist. As the first point of contact for customers and Sales Managers, you will be responsible for resolving problems and maintaining ongoing professional relationships with both parties. You will provide timely and robust information services to routine questions/queries from customers, including logging and reporting of performance.
Main Responsibilities
- Operate within clearly defined rules of engagement and procedures to facilitate efficient and cost-effective order capture and information to customers in a spirit of excellent customer service and external customer satisfaction.
- Support commercial and supply chain colleagues in providing customer solutions and making us the supplier of choice for customers.
- Control stock in Spanish warehouses as well as the needs of copackers.
- Provide basic information to customer needs, questions/queries, and pragmatic solutions.
- Educate customers on rules of supply such as lead times, MOQs, product information, delivery dates, etc.
- Communicate constraints and revised delivery dates in the event of supply failures.
- Build rapport and cooperative relationships with customers, Sales Managers, and the rest of the Supply Chain department.
- Take action to meet customer needs and concerns with integrity and honesty.
- Support commercial efforts to sell more value-added profitable products and help lock in existing and new customers.
Essential Skills and Qualifications
- Excellence in accurate administration activities.
- Demonstrates a commitment to improving customer service and experience by overcoming obstacles to meet customer demands.
- Good team player who remains calm under pressure, supporting the company mission.
- Fluency in Spanish and English with good verbal and written communication skills.
- SAP mandatory and computer literacy (ideally good Excel skills).
- Knowledge about company products and internal processes (preferred).
Estimated Salary Range: $55,000 - $65,000 per annum, depending on experience.
Benefits: Competitive salary, comprehensive benefits package, opportunities for career growth and development.
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