After Sales Expert – North Portugal
Há 3 dias
As a leading supplier of storage solutions, Phiture is dedicated to delivering top-quality racking systems for palletized or small goods and longer items, as well as mezzanine structures. Our team is committed to maintaining client satisfaction and acting as a technical partner to our valued clients.
**Key Responsibilities:**
- Manage the order portfolio of existing customers and explore new market opportunities.
- Liaise with the Technical team to prepare inspections, repairs, and spare-parts quotes for clients.
- Schedule inspections with clients, inspect the technical condition of their warehouse racks, and draft inspection reports.
- Coordinate repairs with the Backoffice team to address clients' concerns swiftly.
- Regularly follow up with clients and assess sales opportunities to develop a solid long-term relationship.
**Requirements:**
- Previous experience in an after-sales, customer service, or technical support role.
- AutoCAD 2D and technical knowledge related to the racking industry (N15635 is a plus).
- Excellent problem-solving skills with a customer-first attitude.
- Strong communication skills (English is a plus).
- Reside within 50 Km of Ovar.
**What We Offer:**
- A comprehensive benefits package and an attractive salary in an international environment.
- The opportunity to work closely with other talented professionals in an open and enthusiastic culture.
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