Customer Support Specialist German Language Expert
Há 5 dias
Position Overview
">We are looking for a highly skilled Customer Support Specialist who is a native or fluent German speaker to work with our international team in Malta. In this role, you will provide exceptional support to our customers by addressing their inquiries and resolving any issues efficiently.
">Key Responsibilities
">- ">
- Maintain a positive demeanor while managing customer interactions and delivering top-notch support.">
- Accurately document customer interactions and feedback in our CRM system.">
- Work collaboratively with team members to enhance service delivery and improve customer satisfaction.">
- Identify trends in customer feedback and escalate recurring issues as necessary.">
Qualifications
">- ">
- Native or fluent German speaker with strong communication skills.">
- Proficiency in English is a plus.">
- Prior experience in customer support or a similar role is preferred but not required.">
- Strong problem-solving abilities and a commitment to assisting customers.">
- Ability to work independently as well as part of a team.">
- Excellent attention to detail and organizational skills.">
Benefits
">Competitive Salary: €25,000 - €35,000 per year based on experience and performance. This figure takes into consideration the cost of living in Malta and ensures that employees can maintain a good quality of life.
">Hybrid Work Model: Our company offers a flexible work schedule, allowing you to balance your work and personal life. You will have the opportunity to work from home and in the office, depending on the needs of the business.
">Comprehensive Training Program: We invest in our employees' growth and development, providing comprehensive training and onboarding programs to ensure that you have all the skills and knowledge needed to succeed in your role.
">Career Advancement Opportunities: With our dynamic and supportive work environment, there are opportunities for career advancement and professional development within the company.
">Full-time Position: 40 hours per week, Monday to Friday, with a shift schedule from 7 PM to midnight.
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