Automotive Client Service Professional

3 semanas atrás


Braga, Braga, Portugal Minacs Tempo inteiro

Company Overview: We are a global technology and services leader that powers the brands of the future, improving businesses with technology and integrated solutions in over 70 countries.

About the Role: As an Automotive Client Service Professional for Volkswagen in Braga, Portugal (On-Site), you will ensure performance goals are met across all operations while fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Key Responsibilities:

  • Respond to customer requests via multiple channels, updating CRM systems with relevant information
  • Build strong customer relationships by handling inquiries with speed and professionalism
  • Promote customer retention and loyalty by supporting successful inquiry outcomes
  • Maintain professional, empathetic relationships with all customers
  • Collaborate effectively with team members and management
  • Provide feedback on emerging issues and identify improvement areas proactively

Requirements: To be successful in this role, you should have:

  • A high level of English (written and oral)
  • 1 year of experience in technical roles or automotive customer service
  • Passion for automotive topics and skilled in digital tech
  • The ability to understand policies, procedures, and warranties and familiarity with market geography
  • The power to make independent decisions with strong documentation skills
  • Skill in resolving issues and providing solutions

Benefits: In this role, we offer benefits that help you support your unique lifestyle:

  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
  • Competitive salary: €32,000 - €40,000 per annum, including a performance bonus
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes

Eligibility: Eligibility to work in accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.



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