Front Office Service Representative
3 semanas atrás
Accommodation Guest Service Role
Our hotel is seeking a motivated Guest Service Representative to join our Front Office team. This role is responsible for ensuring seamless guest check-in and check-out processes, providing exceptional customer service, and maintaining a high level of hotel standards.
Key Responsibilities:
- Process guest arrivals and departures in a timely and efficient manner.
- Provide accurate and up-to-date information about hotel services and facilities.
- Assist guests with any queries or concerns, escalating issues to the relevant department as needed.
- Maintain a high level of knowledge about hotel amenities, promotions, and events.
- Work collaboratively with colleagues to ensure a smooth and efficient service.
Requirements
- Bachelor's Degree in Hospitality Studies or related field.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- High level of attention to detail and accuracy.
- Positive and professional attitude.
About Accor Hotels
We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent. Join us in delivering exceptional guest experiences and shaping the future of hospitality.
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