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Front Office Operations Manager
Há 1 mês
Towards a Sustainable Future: Join Our Team
At Meliá Hotels International, we are committed to fostering a culture of excellence and innovation. As Front Office Manager, you will play a vital role in ensuring the seamless operation of our resort's reception services.
Key Responsibilities:
- Supervise and coordinate all front office operations to guarantee total guest satisfaction.
- Ensure compliance with hotel and Melia Hotels International procedures and quality standards.
- Manage dislocations in the event of overbooking and follow up on no-shows and late cancellations.
- Prepare and welcome VIP and regular customers, and ensure their stay runs smoothly.
- Monitor accounts receivable management: invoicing, customer balances, follow-up and reminders, etc.
- Set and optimize the team's upselling targets.
- Conduct ongoing training with existing team members and ensure that new team members are certified as required.
- Ensure a high level of product knowledge and area knowledge within the Front of House Team.
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