NOC Engineer
2 semanas atrás
NOC Engineer (Front Office Engineer)
Job Description:At 1GLOBAL, we are seeking a talented NOC Engineer (Front Office Engineer) to join our team. The ideal candidate will have a strong background in telecommunications and network operations, with excellent analytical and problem-solving skills.
Key Responsibilities:- Provide first/second-tier support for failures on platforms/services, following established procedures.
- Address internal/external support requests via agreed processes and interfaces.
- Maintain a repository of documentation, configuration, and procedures to effectively operate systems, platforms, and services.
- Collaborate with Customer Facing teams, including Customer Services and Service Delivery Managers.
- Technical Requirements:
- Degree in Telecom Engineering or Computer Science or equivalent experience.
- Proven experience on CORE/RAN network troubleshooting.
- Proficient in English and great ability to communicate clearly and concisely.
- Personal Qualities:
- Able to work independently, with minimum supervision.
- Strong analytical capabilities with a customer-focused mindset.
- Team player mentality to be part of a large, multi-cultural environment.
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