Front Desk Representative
Há 4 dias
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team in Lisbon, Portugal. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from the moment they arrive.
The successful candidate will possess excellent communication skills, both written and verbal, as well as a strong understanding of customer service principles. You will be expected to work closely with other departments, including housekeeping, maintenance, and reservations, to ensure seamless operations and maintain high levels of guest satisfaction.
Responsibilities will include:
- Registering guests and assigning rooms/beds
- Resolving customer complaints and issues efficiently
- Maintaining accurate records and performing day-end audits
- Providing detailed information about our services and amenities
You will be working in a fast-paced environment and must be able to multitask, think critically, and remain calm under pressure. We offer a competitive salary of €22,000 per year, commensurate with experience, plus benefits.
To be considered for this exciting opportunity, please submit your application, highlighting your relevant skills and experience. If you have a passion for delivering exceptional customer service and a drive to succeed in a dynamic environment, we encourage you to apply.
Essential qualifications include proficiency in Microsoft Office, native Portuguese language skills, and a high level of English fluency. Knowledge of MEWS programming is a plus.
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