Operations Director, Business Growth
1 semana atrás
At Broadvoice, we are seeking an experienced Operations Director to lead our Business Growth team. The ideal candidate will have a strong background in customer success, with expertise in driving growth and expansion through strategic engagement and relationship-building initiatives.
The successful candidate will be responsible for overseeing the development and implementation of customized success plans for key clients, ensuring long-term satisfaction and retention. They will also work closely with cross-functional teams to identify opportunities for upselling, cross-selling, and increasing customer retention.
We are looking for an exceptional leader who can orchestrate the customer journey through proactive engagement strategies, guide customers to their desired outcomes, and drive value. If you have excellent communication and leadership skills, analytical knowledge to interpret data and reports, ability to resolve conflicts and prioritize tasks, empathy and customer focus, and fluency in Spanish, we want to hear from you
This role offers an estimated annual salary range of $100,000 - $120,000 based on location and experience.
The key responsibilities of this role include:
- Developing and implementing customized success plans for key clients to ensure long-term satisfaction and retention
- Identifying opportunities for upselling, cross-selling, and increasing customer retention
- Collaborating with cross-functional teams to drive growth and expansion through strategic engagement and relationship-building initiatives
- Maintaining open and effective communication with clients to understand their needs and concerns
- Leading and guiding the Business Growth team to achieve sales targets and business objectives
We offer a dynamic and supportive work environment, competitive compensation package, and opportunities for professional growth and development.
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