Claims Management Specialist

3 semanas atrás

Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro
Claims Management Specialist - French Speaker

Nestlé Business Services (NBS) is a dynamic and multicultural team of professionals providing Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide.

We are seeking a Claims Management Specialist - French Speaker to join our team. As a key member of our Claims Management team, you will be responsible for analyzing and resolving claims and deductions raised by different stakeholders.

Key Responsibilities:

  • Analyze and resolve claims and deductions raised by customers and/or internally
  • Contribute to Continuous Improvement programs and standardization of processes across all markets in scope
  • Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's)
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors, and problem solving

Requirements:

  • Degree in Business, Finance, Economics, or similar (preferred but not essential)
  • Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules)
  • Good English and French level
  • Good computer skills, including Microsoft Office applications (strong Excel knowledge is mandatory)
  • Good problem-solving and analytical skills
  • Positive thinking, willingness to learn, and team player attitude required
  • Good organization and prioritization skills to be able to cope with a fast-paced environment
  • Strong work ethic and respectfulness required

What we offer:

  • Development of expertise in Nestlé's Shared Services Business
  • Immersion in a culturally diverse team
  • Local and International Exposure
  • Flexible working environment
  • Engagement and wellbeing activities
  • Competitive salary and annual bonus according to your performance
  • Flex Benefits - At NBS you can choose what benefits are more suitable for you
  • Make part of the Nestlé Club and get discounts in several partners
  • Free coffee (and good coffee) at the office
  • Company equipment according to professional needs
  • Medical Support available at the Office (in Lisbon)
  • E-learning courses and training program to get you where you aim to be
  • Career progression and possibilities for International Career

Language: French

Location: Braga/Lisbon (Portugal)

Job Type: Full-time/Hybrid mode

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