Debt Recovery Specialist in Utrecht
4 semanas atrás
Abroad Experience is a company that specializes in providing international clients with high-quality services, including credit management and collections. We are dedicated to delivering exceptional results and building strong relationships with our customers.
Estimated Salary: €35,000 - €45,000 per year
Job Description: Credit Collector (German)We are seeking a highly skilled and experienced Credit Collector with fluent German language skills to join our team in the Utrecht area. As a Credit Collector, you will be responsible for managing and recovering outstanding payments from German-speaking clients.
Key Responsibilities:
- Credit Control & Collections: Proactively manage and follow up on overdue accounts from German-speaking clients via phone, email, and written correspondence to ensure timely payment.
- Customer Relationship Management: Serve as the main point of contact for customers regarding overdue invoices, payment disputes, and account inquiries, maintaining a professional and customer-focused approach.
- Account Reconciliation: Monitor and review customer accounts, ensuring that all relevant records are up-to-date and that discrepancies are promptly resolved.
- Reporting & Documentation: Maintain accurate records of all communications with customers and update internal systems (e.g., ERP, CRM) to reflect the current status of accounts.
- Collaboration: Work closely with Sales, Customer Service, and other teams to address customer concerns and resolve any issues that may affect payment collection.
To be successful in this role, you should have:
- A degree in Business, Finance, or a related field (preferably).
- Proven experience in an administrative work environment, or within credit control, debt collection, or accounts receivable, ideally in an international environment.
- Native or near-native proficiency in German (both written and spoken).
- Proficiency in English (both written and spoken); additional languages are a plus.
- Strong communication skills, with the ability to professionally handle difficult situations.
- Excellent organizational and time-management skills, with the ability to manage multiple accounts and priorities simultaneously.
- High attention to detail and accuracy in record-keeping and reporting.
- Ability to work independently and proactively, while being part of a global team.
- Familiarity with ERP systems and MS Office tools (Excel, Word, Outlook).
Please note that applicants must have a valid Dutch working visa. No sponsorship or HSM/Orientation Year visa applications will be considered.
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