Quality Control Specialist in Lisbon
3 semanas atrás
We are looking for a detail-oriented Quality Control Specialist to join our team in Lisbon. If you have a passion for improving business processes and analyzing data, this could be the perfect opportunity for you.
About the Role:
The Quality Control Specialist will play a crucial role in ensuring the overall quality of our customer support team by identifying areas for improvement and implementing changes. This will involve working closely with other departments to analyze top issues, mentoring agents on their performance, delivering training on new policies, and developing process documentation.
Key Responsibilities:
- Analyzing customer support tickets to identify trends and areas for improvement
- Mentoring agents on their performance and providing feedback for growth
- Delivering training sessions on new policies and procedures
- Developing and maintaining process documentation
- Managing investigations into escalations of inaccurate decisions
Requirements:
- A native level of Dutch or Flemish and a B2/C1 level of English
- 2 years of relevant work experience in a Shared Service Center or comparable environment
- Preferably 1 year of experience in quality control/analysis or an audit
- Ability to adapt quickly to changes in workflows and policies
What We Offer:
- Salary range: €42,000 - €55,000 per year depending on experience
- Other benefits including private health care, life insurance, language courses, and cafeteria benefits
- A pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization
- Professional development and clear career path
- Relocation package: €2000 paid with 1st month of salary (out of Portugal and located on the islands) or €1000 paid with 1st month of salary (when relocating to Lisbon but already being based in Portugal)
This is an excellent opportunity for someone who is passionate about quality control and wants to make a real difference in a dynamic and growing organization.
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