Infrastructure Helpdesk Expert

Há 2 dias


Lisboa, Lisboa, Portugal Cognizant Tempo inteiro
Job Overview

Cognizant is looking for a skilled IT Helpdesk – 1st Level Support professional to join our team. In this role, you will provide technical support to internal users, ensuring the proper functioning of our technological infrastructure.

Main Tasks:
  • Provide technical assistance to internal users regarding the setup, maintenance, and troubleshooting of our technological infrastructure.
  • Assist in the administration of internal systems and tools, contributing to IT and continuous improvement projects.
  • Maintain positive relationships with stakeholders.
Essential Skills:
  • Previous experience in IT Helpdesk or similar roles.
  • English, Portuguese, and Spanish language proficiency.
  • Awareness of hardware, operating systems (Windows, Mac, Android, and iOS), and TCP/IP networks.
  • Remote and face-to-face user support experience.
  • Ticketing tool proficiency for incident management.
  • Issue analysis and diagnostic skills.
  • Maintenance of updated support documentation.
  • Interdepartmental collaboration.
  • Adherence to security protocols and company policies.


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