Service Desk Analyst

2 semanas atrás


Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

Unlock Your Potential with Capgemini

CAPGEMINI ENGINEERING is a global leader in engineering services, empowering innovative companies to unleash their potential. Our team of engineers, scientists, and architects collaborate to provide unique R&D and engineering services across industries.

Your Role:

We seek a motivated Service Desk Analyst to integrate a project for one of our clients. As a Service Desk Analyst, you will provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.

Your Responsibilities:

  • Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.
  • Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
  • Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
  • Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.

Your Profile:

At least B2 level at Dutch and English languages.

What You'll Love About Working Here:

  • Join a multicultural and inclusive team environment.
  • Enjoy a supportive atmosphere promoting work-life balance.
  • Engage in exciting national and international projects.
  • Hybrid work.
  • Your career growth is central to our mission.

About Capgemini:

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.



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